JOHN SMALL
13111 Neddick Avenue • Poway, California 92064 • Phone: 858-412-0105 • Email:johnsmall@acm.org
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| SUMMARY OF QUALIFICATIONS |
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Diligent and resourceful Professional who consistently streamlines operations by utilizing IT expertise that meets clients needs. Superior communication skills for effective management of staff and in making teams successful and productive. Currently seeking new challenges as a System Support Engineer, PC Technician, or Help Desk Support Specialist.
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| PROFESSIONAL EXPERIENCE |
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COASTAL PROPERTY SERVICES, Long Beach, California 2010 – Present
Systems Support
* Provided Tier 1 support and updated applications and services; troubleshot issues over the phone.
SOUTH BAY MOTOR SPORTS, Chula Vista, California 2007 – 2010
Service Advisor
* Worked with technicians, customers, and parts and sales departments to ensure work was completed per schedule.
* Checked VINs of sales and customer units to ensure applicable recalls and bulletins were performed.
FUN BIKE CENTER, San Diego, California 2005 – 2007
Service Advisor
* Liaised between customers and technicians; tracked repair orders from check-in to completion.
* Communicated with customers on vehicle status and maintenance being performed or recommended; ensured customers understood and were satisfied with work completed.
OCEANSIDE CYCLE SUPPLY, Oceanside, California 2003 – 2005
Motorcycle Mechanic
* Diagnosed and performed repairs from routine services to major work such as engine overhauls.
* Followed instructions in Manufacturers Service manuals to perform required maintenance.
UNITED STATES MARINES, Camp Pendleton, California 1998 – 2003
H-1 Huey and Cobra Collateral Duty Inspector
* Ensured quality work was performed by junior maintenance personnel per Naval Publications.
* Conducted regular and special inspections to verify aircraft integrity.
* Served as direct representative of Quality Assurance department and Non Commissioned Officer in Charge of Squadron Naval Oil Analysis and Fuel Sampling Programs.
* Supervised day crew, received tasks from maintenance control and dispatched duties to flight line Marines to ensure maintenance was performed and aircraft were available to fulfill flight schedule.
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| EDUCATION |
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DeVry University, San Diego,
California
Currently enrolled and
taking coursework towards a Bachelors Degree in Computer Information Systems
* Suzuki Service Advisor Course.
* H-1 airframes and power plants Courses.
* H-1 corrosion control Courses.
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| SKILLS |
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* Software: Word, Excel, PowerPoint, Outlook, Lightspeed NXT, Norton Ghost, Google Apps, Logmein.
* Operating Systems: Windows XP & newer, Ubuntu, Mac OS Leopard, Snow Leopard, Android.
* Hardware: Dell, Mac, Blackberry, Gateway, HP, iPhone.
* Networking: POP, IMAP, LAN.
* Certifications: CompTIA A+ (in progress).
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